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Welcome to Shine Sun Tan! We are eager to such an extent that you have settled on the choice to join our group! We have the most brilliant stars in the business and are so glad you have decided to sparkle with us! Here at Shine Sun Tan we are devoted to our customers as well as our representatives. We endeavor to give our representatives a positive, wonderful, and fun work air. We accept in the event that our workers are upbeat and dealt with, at that point they will do likewise for our customers. With the end goal for us to remain the best in the business we should follow a couple of rules and methods set by Shine Sun Tan.Please pause for a minute to peruse our Ethics Program as this will be information you will use regularly here at Shine! A. Guidelines and Procedures Code of Ethics: The standards of the Shine Sun Tan Code of Ethics are communicated in an expansive way as a manual for moral dynamic. 1. Appearance: We will consistently show up grinding away in our appropriate unifor m (Shine Sun Tan shirt and pants or shorts) and be prepared to work. Your pants or shorts ought not have gaps, and shorts should go to the tip of your fingers long. We will show up to work set up and clean. 2.Respect: We will consistently give the most significant level of regard to customers and collaborators. 3. Reliable: We will consistently be trustworthy, legitimate, and have constantly a â€Å"due the privilege thing† outlook. 4. Dependable: We will consistently remember this is a business and we should make the right decision for the business and its customers. This incorporates however isn't restricted to going to every booked move, being on schedule for movements, and working while on the clock. 5. Reasonableness: We will consistently treat all colleagues and customers similarly without respects to age, sex, race, religion, country birthplace, and sexual inclination. 6.Citizenship: We will consistently show great character just as an uplifting demeanor. 7. Mindful: W e will consistently show a mindful nature with regards to collaborators and customers. All representatives must follow these standards consistently. In the event that the need emerges to report an infringement of Shine Sun Tan’s standards please let your head supervisor, area director, or Alisha Johnson, our morals official know right away. Your head supervisor and locale manager’s contact data will be consistently be accessible in your administrator office and in your store break room. Our morals official might be reached at [emailâ protected] om or 789-456-0123. You may likewise call our Ethics Hotline namelessly which is accessible 24 hours every day, 7 days per week at 888-123-4567. On the off chance that any representative is seen as damaging our standards, after a full examination (when vital) the outcomes will bring about a verbal notice, a composed admonition, a guiding, or conceivable end. B. Preparing Shine Sun Tan will hold quarterly instructional courses. The instructional meetings will be held the last Wednesday, Thursday, and Friday of the month for the long stretches of March, June, September, and December.Everyone who is right now utilized with Shine Sun Tan at the hour of each instructional meeting will be required to go to one meeting. Every worker will be allocated to either the Wednesday, Thursday, or Friday instructional course. Sparkle Sun Tan’s instructional meetings are led by Alisha Johnson whom is our morals official. Each instructional meeting will be an entire 8 hour work day and will incorporate a provided food lunch. The preparation material will be conveyed by PowerPoint slide shows described by Alisha Johnson just as visitor speakers.Each preparing will cover different various points, anyway we will consistently go over our 3 most significant themes applicable to our business. 1. New and changing tanning laws and guidelines 2. Working environment Safety 3. Tips on the freshest approaches to select new indiv iduals and offer items notwithstanding these 3 most significant points, we will by and large likewise spread new items, proposals for tanning wellbeing, tanning bed news, and an assortment of different themes. Be that as it may, we will likewise consistently be open for conversation so please continually bring your inquiries for our Q&A for the most recent hour of each preparation session.We anticipate seeing you! C. Representative Misconduct 1. Representatives will be relied upon to act in an expert way consistently. Albeit, here at Shine Sun Tan we advance a great work air, we should consistently recollect that our customers and work obligations should consistently be dealt with first and in an expert way. You are the primary line of safeguard in estimating your own direct and keeping any unfortunate behavior from occurring. On the off chance that the protection towards offense begins inside you, and you are making the best choice and acting expertly then we overall ought to h ave the option to stay away from wrong doings or misconduct.Your senior supervisor, partner chief, and even individual collaborators will likewise be observing your direct, so ensure you are continually making the best choice. Making the best choice comprise of yet isn't constrained to working when on the clock, giving customers honest data about bundles and items, selling customers bundles and items that are best for them (not what is best for your bonus), adhering to tanning laws and guidelines, and continually following Shine Sun Tan’s Ethics Code. Not adhering to these standards set out by Shine Sun Tan will be viewed as representative unfortunate behavior and could bring about genuine results. . To guarantee that all workers are continually making the best choice and have great lead Shine Sun Tan will take an interest in a Secret Shopper Program. This program has been set up to review and screen our stores and workers all the time. Corporate representatives from our Secr et Shopper Team will consistently visit our salons. These mystery customers will arrive in at least two times every week on a week by week premise to pursue new tanning bundles, tan, purchase items, pose inquiries, and now and again go about as agitated, rowdy clients.You will never know who our mystery customers are, as we will have various ones and they will consistently go about as a typical client. This Secret Shopper Program has been set up so that not exclusively can administrators, colleague directors, and individual representative screen worker lead yet so can corporate representatives. By having this Secret Shopper Program set up we feel that it will urge our workers to consistently be behaving as well as possible and consistently make the best decision in each circumstance. 3. If worker wrongdoing is seen as occurring you should report it to an administrator immediately.The supervisor will at that point have you round out a report about what you saw. This report will be ke pt unknown and will be gone in to the corporate office for additional examination. In the event that you don't feel good heading off to a supervisor or a chief isn't accessible, you may report unfortunate behavior to your area administrator or our Ethics official. On the off chance that you wish to remain totally unknown or feel progressively good announcing by phone you may do this too. You can call our Ethics Hotline 24 hours every day, 7 days per week at 888-123-4567. D. Assess and ImproveShine Sun Tan is continually searching for approaches to assess and improve our strategic policies and methodology. This even incorporates assessing the adequacy of our Ethics Program. We will have four strategies set up to assist us with assessing our program. 1. We will furnish customers with review cards for each visit which they have the choice to round out. These cards will request that our customers rate our salon staff on a size of 1-10 on their appearance (are the in uniform and adequate ), level of regard, dependability, obligation, reasonableness, citizenship, and caring nature. 2.Our Secret Shopper Team will likewise finish overview cards for every one of their visits. These overviews won't just incorporate equivalent to the client studies however they will likewise incorporate a progressively point by point understanding about their time spent at the salon and about the individual or people they managed each time. 3. Your chief or direct boss will finish month to month surveys on your presentation. These exhibition surveys will to a great extent incorporate your moral comprehension of Shine Sun Tan morals program and how you show your insight and comprehension of it in your day by day work. . Worker question and recommendation box. Proposals and questions will be mulled over and will be tended to at our month to month Ethics meeting. On the most recent day of every month after these assessments are finished for that month we will gather the studies, questions, a nd proposals. The board will at that point accumulate a rundown of what we are progressing nicely, what enhancements are required, and what recommendations and questions should be addressed.We will at that point hold a supervisors meeting on the primary Wednesday of consistently with the goal that we can set up approaches to improve our program and how to actualize the upgrades. Every director will at that point hold store gatherings with their representatives the following day to talk about responses to questions and let their workers realize what changes and enhancements will be made. Much obliged to you such a great amount for perusing Shine Sun Tan’s Ethics Program. By and by, we are eager to the point that you have settled on the decision to join our group and we anticipate being a piece of your excursion here at Shine Sun Tan! We anticipate seeing you Shine!